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Privacy Policy

Rheem Sales Company,
Air Conditioning Division
Online Privacy Policy

Thank you for visiting the website of Rheem Sales Company, Air Conditioning Division (“Rheem ACD”).  This Privacy Policy contains information about Rheem ACD’s commitment to your privacy, including:

  • The information we collect and how we use it;
  • Your rights to access or update your personally identifiable information;
  • Your right to opt-out of receiving communications from us; and
  • Our pledge to have reasonable security measures in place to protect against the loss, misuse or alteration of information under our control. 

Note: This Privacy Policy applies only to websites operated or controlled by Rheem ACD, and not to Rheem ACD’s offline practices.  This Privacy Policy does not apply to the websites of other companies, individuals, or organizations to which we may provide hyperlinks or that Rheem ACD may be affiliated with but are not directly under Rheem ACD’s operation or control.  These websites may have different policies relating to your privacy and the information they collect about you.  Visitors should consult the privacy policies of such websites, as Rheem ACD has no control over information that is submitted to, or collected by, third parties.

INFORMATION COLLECTION AND USE

Our website collects two kinds of information from you: (1) personal information that you submit to us; and (2) non-personal information, such as the pages you visited on our website and your IP address.  To learn how to opt-out of receiving further information from Rheem ACD, see the section marked “CHOICE” below.

  1. Personally Identifiable Information
    We collect and use personally identifiable information about you when you submit feedback, questions, product ideas, or requests for information about Rheem ACD’s products and services.  We may request your name, mailing address, telephone number, fax number, and e-mail address in order to respond to your inquiries.  Rheem ACD may collect and store the information you choose to provide us to send you information about Rheem ACD from time to time.

  2. Non-Personally Identifiable Information
    We collect and use non-personally identifiable information about you in the following ways:
    • Cookies
      A cookie is a piece of data placed on your hard drive when you visit our site.  Cookies help us track traffic to our website, helping us identify what parts of our website interest visitors most.  In order to give you customized content, we may link cookie information with personally identifiable information but such information expires at the end of each visit to the site. 

      • Referrers, IP Addresses, and Environmental Variables
        Rheem ACD may also collect information through “referrers,” IP addresses, and various environmental variables.  A “referrer” is information the web browser passes along to the Rheem ACD web server that references the URL from which you came.  An “IP Address” is a number used by computers on a network to identify your computer so that data can be transmitted to you.  An “environmental variable” may include, among other things, the domain from which you access the Internet, the time you accessed our website, the type of web browser and operating system or platform used, the Internet address or the website you left to visit our website, the pages you visit while at our site, and the Internet address of the website you then visit.  Rheem ACD may collect IP Address information in order to administer our website and to gather broad demographic information. 

  3. Information Sharing
    We may share very limited personal information with third parties or other parties whose products or services we believe may be of interest to you.  If you do not want us to share your information in this manner, please see the “CHOICE” section below.  Rheem ACD also reserves the right to disclose your personal and non-personal information if Rheem ACD reasonably believes it is required to do so by law, to protect Rheem ACD or to protect the rights of another user, to reduce the risk of credit or other kind of fraud, or to comply with a court order.

    Rheem ACD may also share your personally and non-personally identifiable information with third parties that help manage our website, databases, order fulfillment, and shipping, as well as with our third party affiliates, partners, sponsors, and distributors.

  4. Third Party Links
    This website may contain hyperlinks to other websites.  Additionally, third parties may from time to time provide hyperlinks to our website.  PLEASE BE AWARE THAT WE ARE NOT RESPONSIBLE FOR THE CONTENT OR PRACTICES OF ANY THIRD PARTY WEBSITE.  We encourage our users to read the privacy policies of each and every website that they visit.  This Privacy Policy applies solely to websites operated or controlled by Rheem ACD.

CHOICE

Rheem ACD provides you with the following choices regarding the use of your information:

  • You may set your browser to: (1) inform you when cookies are being set before a cookie is stored; (2) not accept cookies at all; and (3) erase all cookies from your hard drive.  However, if you choose to reject or erase cookies, your ability to navigate this website may be limited or even prevented.
  • You may choose to not provide us with any contact information. However, if you do so, we will be unable to respond to your inquiries.
  • If you would like to opt-out of receiving further information from us, please send an e-mail to rheemacwebmaster@rheemac.com.  Please include your name and e-mail address in the body of the e-mail and reference “Remove” on the subject line.
  • If you would like to change or modify information you have previously provided to Rheem ACD, please send an e-mail to rheemacwebmaster@rheemac.com.
  • If you have any questions about this Privacy Policy or the practices of our website, please contact the webmaster:
    rheemacwebmaster@rheemac.com

NOTIFICATION OF CHANGES

If we decide to change this Privacy Policy, we will post those changes here so you will always be aware of what information we collect, how we use it, and under what circumstances we disclose it.  We will use information in accordance with the Privacy Policy under which the information was collected.  If, at any point, we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will take reasonable steps to notify you by e-mail.  You will then have a choice as to whether or not we may use your information in this manner.

SPECIAL POLICY WITH REGARD TO CHILDREN UNDER THIRTEEN

Our website is not targeted to children under the age of thirteen, and we do not knowingly ask for, collect, or use personally identifiable information from any child under the age of thirteen.

SECURITY

We make every effort to have reasonable security procedures in place to protect the loss, misuse, or alteration of information under our control.

Air Conditioning Products
Fort Smith

5600 Old Greenwood Road
Fort Smith, Arkansas 72903
(479) 646-4311

Water Heater Products Montgomery
101 Bell Road
Montgomery, Alabama 36117
(334) 260-1500
www.rheem.com

Water Heater Products, Canada
Rheem Canada Ltd.
128 Barton Street West (L8R 2H2)
P. O. Box 2846,
Station A
Hamilton, Ontario
Canada L8N 3P3
(416) 527-9194

Raypak, Inc.
2151 Eastman Avenue
Oxnard, California 93030
(805) 278-5300
www.raypak.com

Raypak Canada Limited
2805 Slough, Street
Mississauga, Ontario
Canada L4T 1G2
(905) 677-7999
www.raypakcanada.com

Rheem Australia Pty. Ltd.
1 Alan Street
Rydalmere, NSW 2116 Australia
(612) 9684-9100

Raypak Australia Pty. Ltd.
7 Geddes Street
Mulgrave, Victoria 3170 Australia
(612) 9535-3333
www.raypak.com.au

Rheem Manufacturing Company
(Singapore) Pte. Ltd.
8 Pandan Crescent #02-02
Singapore 128464
65-6872-1161

Rheem Europe, S.L.U.
Av. de la Industria,
6-8 Nave 33
28108-Alcobendas
(Madrid) Spain
(+34) 916613065
www.rheem-eu.com

Rheem New Zealand Limited
475 Rosebank Road
P. O. Box 19011
Avondale, Auckland 1007 New Zealand
(649) 829-0200

Rheem S.A.
Av. del Libertador 6550, piso 11, oficinas Ay B
(1428) Buenos Aires – Argentina
(54) (11) 4780- 4944



Rheem Manufacturing Corporate Offices
1100 Abernathy Road, N.E.
Suite 1400
Atlanta, GA 30328
Rheem Air Conditioning Division • P.O. Box 17010 • Fort Smith, AR  72917-7010 • 479-648-4900 • webmasterTerms & Conditions Privacy PolicyInternet Policy